Dispatch Manual Trucking 2019 Edition

Book excerpt: Congratulations on making the decision to learn more about an important aspect of your trucking business with the goal to maximize your profitability. We are confident that the knowledge and insights about the transportation industry gained from studying this publication will allow you to work smarter, not harder to succeed as an Owner Operator. It will empower you to make the right choices for your business and give you the confidence to apply this information in your day-to-day operations. This manual will also teach any person who is involved in your dispatch operation to find better-paying loads and get the experience how to implement the knowledge necessary in today's tough trucking environment.Table of ContentsIntroductionChapter 1 - Transportation Industry Overview- Professional Organizations- Industry Image- Dispatch History- Owner Operator IncomeChapter 2 - Tools Of The Trade- Your Mobile Office- Important Business Contacts- Laws And Regulations- Required DocumentsChapter 3 - Professionalism- Customer Service Skills- Building Business Relationships- Time Management- Stress ManagementChapter 4 - Load Availability- Freight Volume- Equipment- Owner-Operator Specifics- Hours of ServiceChapter 5 - Finding the Right Loads- Freight Rates- Round-trip Concept- Load Resources- Researching LoadsChapter 6 - Booking Loads- Booking Process- Credit Checks- Contract Specifics- Financial SettlementChapter 7 - Freight Handling- Loading- Securing Shipment- Refrigerated Freight- Frozen FreightChapter 8 - Freight Delivery- Delivery Instructions- Directions, Delays, Troubleshooting- Delivery and Bill of Lading- Rejected LoadsPlus Over 150 Brokerage Companies you can Trust.