Do You Want to Keep Your Customers Forever?
Download or Read eBook Do You Want to Keep Your Customers Forever? PDF written by Joseph B. Pine and published by Harvard Business Review Press. This book was released on 2010-03-01 with total page 94 pages. Available in PDF, EPUB and Kindle.
| Author | : Joseph B. Pine |
| Publisher | : Harvard Business Review Press |
| Total Pages | : 94 |
| Release | : 2010-03-01 |
| ISBN-10 | : 9781633691421 |
| ISBN-13 | : 163369142X |
| Rating | : 4/5 (21 Downloads) |
Book Synopsis Do You Want to Keep Your Customers Forever? by : Joseph B. Pine
Book excerpt: This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing needs over time. Furthermore, as your company develops learning relationships with its customers, it should be able to retain their business virtually forever.
