This book focuses on organizational development for increased business performance. The text and models cover process management, leading to change management a

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and produ

The second book in the Essential Tools For series... on the topic of Management Consulting Based on Simon Burtonshaw-Gunn's successful The Essential Management

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There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organizatio