Getting Welfare to Work

Book excerpt: Getting Welfare to Work traces the development of the Australia, UK and Dutch employment services systems. Each system has undergone radical policy change since 1998, with a trend toward outsourcing and service privatisation, as governments search for ways to get welfare systems working in effective, efficient and politically acceptable ways. Using interviews and survey data, this book tells the story of those bold reforms from the perspective of thefrontline staff who work directly with jobseekers, over a fifteen year period. It shows how new ways of thinking about public services have impacted on service delivery organisations and those who work with welfareclients.