If It's Broken, You Can Fix it

Book excerpt: As a manager, what you need is a completely new set of tools and techniques to expose and eliminate the problem of dysfunction. And you'll find them in this insightful and innovative guide. If It's Broken, You Can Fix It synthesizes the author's own original strategies and models with the best concepts and ideas drawn from other leading writers and thinkers. In addition to overcoming dysfunction and improving performance among your staff, you'll also discover tips and strategies for dealing with dysfunctional superiors and even entire organizations. Plus, the book supplies you with a wealth of case studies, personal anecdotes, group exercises, and valuable tools - including the responsibility-charting matrix, the group acceptance pact, performance pathway model, planning wheel, and risk-feedback model.