As governments worldwide are entering the digital age, there are increasing expectations from citizens and stakeholders for a more responsive, efficient, and op

An examination of how information technology (IT) can be used in public administration, Information and Communication Technologies in Public Administration: Inn

From Government to E-Governance: Public Administration in the Digital Age will aim to provide relevant theoretical frameworks, past experiences, and the latest

The modernization of public administration is a recurring theme on the political and public agenda in many countries. This book demonstrates how public administ

Digital innovations are often non-linear, non-incremental, and perhaps at times, disruptive processes that have transformed private as well as public service de