Intentional Conversations

Book excerpt: Using six steps and a "SECRET" formula, international speaker, Fortune 500 strategist, and bestselling management author Ken Tucker explores the challenging skill sets required to navigate conflict and crucial conversations effectively. Drawing upon decades of experience in the corporate and government worlds, Tucker teaches leaders how to say what they really need to say and say it right so that their people and organizations execute the results they want and need. Intentional Conversations includes: Context and conversations that lead to good results and those that don't. How leaders can use the "SECRET" process to enhance their success at work and in life. Creative sidebars and QR media links that illustrate the principles in the book.