Invisible Robots in the Quiet of the Night

Book excerpt: If you watched Super Bowl LIII in 2019, you saw no fewer than 10 commercials featuring robots. They were eating hot dogs at baseball games and crashing down roadways, shiny heads glinting in the sun. But these aren't the robots that will take the most jobs. Software running in obscure data centers that no one will ever see will replace or transform the jobs of cubicle workers, coordinators, and even knowledge workers. This book tells you about them, what jobs they'll take and when, and what we can do about it. Interviews with everyday workers bring the unvarnished reality of advancing automation, with all its ragged edges, to life. An actionable future-of-work model can prepare businesses, governments, and individuals for a rapidly changing workplace.