The ninth edition of this popular overview of the various programs and services offered by libraries offers best practice and useful tips for implementing them

Addressing the needs of new adults—those ages 18–29—in the library is an important challenge. This book explains the needs and wants of new adults in the

Inspired by trends in U.S. public libraries, this book teaches librarians how to create a welcoming environment that enriches, enlightens, and engages their lib

Meet your library patrons where they increasingly live and work-online. This guide introduces you to the exciting possibilities online programs offer, and shows

Wondering what your library can do for your community's immigrant population? This book is replete with resources, tips, and suggestions providing valuable guid