More Mock Tracers

Book excerpt: More Mock Tracers, a follow-up to the best-selling Mock Tracer Workbook, presents a new collection of practical, easy-to-understand instructions and exercises to help health care professionals conduct an effective tracer in any health care setting. Health care organizations can use tracers the way surveyors do -- to evaluate an individual's care or a specific care process as part of a system -- to examine their own systems and processes, identify unwanted trends, and implement changes as part of an ongoing improvement process.