Public services touch the majority of people in advanced and developing economies on a daily basis: children require schooling, the elderly need personal care a

How effective are public managers as they seek to influence how public organizations deliver policy results? How, and how much, is management related to the per

Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors prese

Strategic management makes a difference to the performance of public organizations. This book demonstrates that the most appropriate response is 'it all depends

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence o