Quality Means Survival

Book excerpt: A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization. This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality. All business and organizational professionals interested in promoting quality within their organizations.