This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International St

This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business

Updated to the latest standard changes including ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2016 Includes guidance on integrating Corporate Responsibility a

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provi