WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yo

Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service

The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business

Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-sel