The Complete Idiot's Guide to Great Customer Service
Download or Read eBook The Complete Idiot's Guide to Great Customer Service PDF written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle.
| Author | : Donald W. Blohowiak |
| Publisher | : Penguin |
| Total Pages | : 366 |
| Release | : 1997 |
| ISBN-10 | : 0028619536 |
| ISBN-13 | : 9780028619538 |
| Rating | : 4/5 (36 Downloads) |
Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak
Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
