The Human Moment

Book excerpt: Organizations are becoming increasingly dehumanized. The move toward an AI-driven world of work means intense competition for a finite number of 'human' resources, where the pressure to perform can incite an "I'm fine" response when a colleague asks, "How are you?". Opportunities to connect authentically with or care for one other at a basic human level are diminishing, and we only know our colleagues superficially. This book argues that human connections are formed by showing vulnerability and sharing stories of suffering. Creating a culture of workplace compassion is an organizational imperative in the 21st century where suffering is hidden, stress-related absence is growing and career burnout is a recognized phenomenon. The Human Moment suggests that by encouraging cultures of compassion, organizations can help to build healtheir workplace environments.