Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor

Build Richer and Stronger Relationships – Personal and Professional! People often assume that listening is easy, yet it’s the least understood communication

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequ

Listening skills, and the perspective gained through careful listening, are more important in congregations than ever. Many factors make attentive listening a s

A “meticulously researched and buoyantly written” (Esquire) look at what happens when we talk to strangers, and why it affects everything from our own healt