Training Specifications for the Public Safety Dispatchers' Basic Course

Book excerpt: This document identifies the instructional goals, required training topics, learning activities, tests, and instructional hour standards that comprise the required content of the (California) Public Safety Dispatchers' Basic Course. The increasing complexity of the Public Safety Dispatcher's job and the advance of communications technology require the routine updating of instructional content and teaching methodologies in the Public Safety Dispatchers' Basic Course. Effective initial training is crucial if a Public Safety Dispatcher is to acquire the requisite knowledge, skills, abilities, and tasks to provide quality service to the public. Communications personnel from both law enforcement agencies and community colleges participated in course development. The course contains the learning domains listed in the table of contents.