Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to im

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer S

A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to te

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to m