Quality-of-life research in tourism and hospitality has gained much momentum in the past two decades. This line of research covers three main areas of focus: (i

This volume analyses the positive effects that tourism generates on resident’s quality of life, and how this influences tourists’ quality of life as they en

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any o

The second volume of this handbook develops on and extends the discussion in the successful first volume, published in 2012. This is a timely addition to the li

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus