The Language of Service Encounters

Download or Read eBook The Language of Service Encounters PDF written by J. César Félix-Brasdefer and published by Cambridge University Press. This book was released on 2015-04-30 with total page 295 pages. Available in PDF, EPUB and Kindle.
The Language of Service Encounters
Author :
Publisher : Cambridge University Press
Total Pages : 295
Release :
ISBN-10 : 9781107035829
ISBN-13 : 1107035821
Rating : 4/5 (29 Downloads)

Book Synopsis The Language of Service Encounters by : J. César Félix-Brasdefer

Book excerpt: A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.


The Language of Service Encounters Related Books

The Language of Service Encounters
Language: en
Pages: 295
Authors: J. César Félix-Brasdefer
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-04-30 - Publisher: Cambridge University Press

DOWNLOAD EBOOK

A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
Technology Mediated Service Encounters
Language: en
Pages: 261
Authors: Pilar Garcés-Conejos Blitvich
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2019-01-10 - Publisher: John Benjamins Publishing Company

DOWNLOAD EBOOK

The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other gl
Handbook of Service Marketing Research
Language: en
Pages: 629
Authors: Roland T. Rust
Categories: Business & Economics
Type: BOOK - Published: 2014-02-28 - Publisher: Edward Elgar Publishing

DOWNLOAD EBOOK

The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in
Intercultural Service Encounters
Language: en
Pages: 105
Authors: Piyush Sharma
Categories: Business & Economics
Type: BOOK - Published: 2018-06-19 - Publisher: Springer

DOWNLOAD EBOOK

This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic
Service Encounters in Tourism, Events and Hospitality
Language: en
Pages: 209
Authors: Miriam Firth
Categories: Business & Economics
Type: BOOK - Published: 2020-01-30 - Publisher: Channel View Publications

DOWNLOAD EBOOK

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in t