Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively

How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading

While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of soc

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti