Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

Download or Read eBook Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System PDF written by Michael Johnson & Andres Gustafsson and published by John Wiley & Sons. This book was released on 2006-09 with total page 240 pages. Available in PDF, EPUB and Kindle.

Author	: Michael Johnson & Andres Gustafsson
Publisher	: John Wiley & Sons
Total Pages	: 240
Release	: 2006-09
ISBN-10	: 8126509392
ISBN-13	: 9788126509393
Rating	: 4/5 (92 Downloads)

DOWNLOAD EBOOK

Book Synopsis Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by : Michael Johnson & Andres Gustafsson

Book excerpt:

Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System Related Books

Language: en
Pages: 240

Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

Authors: Michael Johnson & Andres Gustafsson

Categories:

Type: BOOK - Published: 2006-09 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Language: en
Pages: 248

Improving Customer Satisfaction, Loyalty, and Profit

Authors: Michael David Johnson

Categories: Business & Economics

Type: BOOK - Published: 2000-08 - Publisher: Jossey-Bass

DOWNLOAD EBOOK

A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its custome

Language: en
Pages: 343

Service Profit Chain

Authors: W. Earl Sasser

Categories: Business & Economics

Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster

DOWNLOAD EBOOK

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t

Language: en
Pages: 349

The Handbook of Customer Satisfaction and Loyalty Measurement

Authors: Nigel Hill

Categories: Business & Economics

Type: BOOK - Published: 2017-03-02 - Publisher: Routledge

DOWNLOAD EBOOK

Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well docu

Language: en
Pages: 148

Beyond Customer Satisfaction to Customer Loyalty

Authors: Keki R. Bhote

Categories: Business & Economics

Type: BOOK - Published: 1996 - Publisher: Amacom Books

DOWNLOAD EBOOK

This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer sa