The Satisfied Customer

Download or Read eBook The Satisfied Customer PDF written by Claes Fornell and published by Palgrave MacMillan. This book was released on 2007-11-27 with total page 264 pages. Available in PDF, EPUB and Kindle.
The Satisfied Customer
Author :
Publisher : Palgrave MacMillan
Total Pages : 264
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ISBN-10 : UOM:39015074284012
ISBN-13 :
Rating : 4/5 (12 Downloads)
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Book Synopsis The Satisfied Customer by : Claes Fornell

Book excerpt: A leading expert redefines customer service for the twenty-first century


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A leading expert redefines customer service for the twenty-first century