The Four Levels of Evaluation—An Update

Book excerpt: Savvy business professionals and enlightened organizations know that training has no value unless what is learned gets applied on the job, and the subsequent on-the-job performance contributes to key organizational outcomes. This issue of TD at Work will help you create an effective training evaluation plan for any program so that you can show the organizational value of your work. At the same time, an effective plan will ensure that your valuable, limited resources are dedicated to the programs that will create the most impact. Specifically, this issue of TD at Work will answer the questions: Why evaluate? What is new about the Four Levels of Evaluation? How can I prove my value as a trainer? How can I share my story of value? “The Four Levels of Evaluation—An Update” also outlines the results that are most important to the key stakeholders at each of the Four Levels of Evaluation.